Comparison
Klippa vs Fresha
Fresha is one of the best-known names in salon booking, and for good reason — it popularised subscription-free software and a large global consumer marketplace. But the model that makes Fresha attractive on day one is also where salon owners tend to have questions later: how you're charged, who owns the client relationship, and what happens to a booking when no one can get to the phone.
Klippa takes a different approach — flat monthly pricing in Indian rupees, your client list firmly yours, GST-compliant invoicing built in, and an AI receptionist on the roadmap for when you can't get to the phone. This page lays out the real differences so you can decide which fits your salon. Where we mention Fresha's terms, we've kept to what's publicly documented and dated it, because marketplace pricing changes — always confirm the current terms on Fresha's own site.
| Feature | Klippa | Fresha |
|---|---|---|
| Pricing model | Flat monthly plans (₹, + GST), no per-head surcharge | Subscription-free; transaction & new-client marketplace fees (verify current terms) |
| Online booking | Branded booking page + embeddable website widget + client portal | Booking page plus the Fresha consumer marketplace |
| Owning / exporting your client list | Full export of clients & history any time | Marketplace-centric; confirm export options |
| No-show protection | Deposits, cancellation policies, email reminders (WhatsApp coming soon) | Deposits & cancellation fees available (verify settings) |
| GST tax invoices (per-FY numbering + monthly summary) | Shipped | Verify for the Indian market |
| AI phone receptionist | Roadmap — not yet live | Not offered, as far as we've found |
| Free data migration | Free CSV import + assisted migration | Self-serve import |
| Support | Built for the Indian market | Global support operation |
Fresha details last checked August 2026. Verify current terms on Fresha's website.
Pricing model: flat plans vs marketplace fees
Klippa charges a flat monthly subscription per salon, in ₹ plus applicable GST, with generous staff caps and no per-head surcharge — Free, ₹999 Starter, ₹1,999 Professional or ₹3,499 Business. You know your software bill before the month starts, and adding another stylist doesn't change it until you cross a plan tier.
Fresha is positioned as subscription-free: the core booking software has no monthly fee, and Fresha instead earns through transaction-based charges — most notably fees connected to new clients booked through its marketplace, plus card processing. For some salons that trade-off is excellent; for others, variable per-booking costs are harder to forecast than a flat plan. The honest answer to "which is cheaper" depends on your mix of repeat versus new-from-marketplace clients, so it's worth modelling both against your own numbers.
Payments and no-show protection
Both platforms support online payments and deposits. Klippa runs payments through Stripe (with UPI, cards and other common methods) with deposits, cancellation policies and no-show fees you control.
If reducing no-shows is your main reason for adopting software, focus less on the brand and more on the specifics: can you require a deposit on the services that hurt most when missed, enforce a cancellation window, and automate the reminders that actually prevent no-shows? Klippa sends email confirmations and reminders today, with WhatsApp reminders built and coming soon. Confirm Fresha's current deposit and fee settings suit your services.
Who owns the client relationship
This is the difference that matters most over time. With Klippa, your clients are yours — you can export the full list and history at any time, and clients book through your own branded page, a widget embedded on your website, or your client portal (with OTP login), not a shared marketplace.
Fresha's marketplace is a genuine acquisition channel, which is a real benefit. The trade-off is that clients who find you there are discovering you inside someone else's directory alongside other salons. Neither model is wrong — but if building a directly-owned client base and brand is your priority, weigh that up.
GST invoicing
Klippa generates GST-compliant tax invoices with per-financial-year numbering and a built-in monthly GST summary, so your books stay in order without extra tooling. Confirm what GST-specific invoicing Fresha offers for the Indian market before deciding — invoicing detail like this can vary by region for global platforms.
AI phone answering
Missed calls are missed revenue, and they happen most when you're mid-service. To be upfront about where this stands today: Klippa's AI phone receptionist is on our roadmap and not yet live. When it ships, it's intended to answer calls, check live availability, book the appointment straight into your calendar and confirm with the client.
This is a category Fresha doesn't offer either, as far as we've found. If your salon loses bookings to voicemail during busy periods, it's worth asking both vendors about their current timeline.
Support and the fine print
Klippa is built for Indian salons, with prices shown in ₹ plus applicable GST and data handled in line with the DPDP Act 2023. Fresha operates globally with a large support operation. Both are credible; the question is simply which support model suits how you run your day.
Frequently asked questions
Is Klippa or Fresha cheaper for a small salon?
It depends on your client mix. Klippa's flat monthly plan gives you a predictable bill regardless of how many bookings you take. Fresha has no subscription but charges transaction-based fees, including for new clients booked via its marketplace, so your cost moves with volume. If most of your clients are repeat regulars, a flat plan is usually easier to forecast; if you rely heavily on marketplace discovery, model both against your own numbers.
Can I move my client data from Fresha to Klippa?
Yes. Klippa offers free CSV import for client data and our team can assist with the migration, so you can bring across your client list and history rather than starting from scratch.
Does Klippa charge commission on bookings?
No. Klippa uses flat plan pricing with no per-booking commission and no new-client marketplace fee. You pay your plan plus GST, plus standard payment processing on payments you take.
Does Fresha have an AI phone receptionist like Klippa's?
We haven't found published information suggesting Fresha offers one as of August 2026. Klippa's own AI phone receptionist is on our roadmap and not yet live either. Always check both vendors' current feature lists, as products change.